Thank you for shopping at My Tone Up. We value your satisfaction and aim to make the return process as smooth as possible.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return:
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The item must be unused, unworn, and in the original packaging.
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Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Certain items are final sale and cannot be returned:
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Digital downloads
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Gift cards
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Clearance or promotional items (marked “Final Sale”)
Return Process
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Visit our Returns Portal at: https://account.mytoneup.com
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Select the order and item(s) you want to return.
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Follow the instructions to generate a return label (if applicable).
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Ship the item(s) back using the return label provided or your preferred shipping method.
Refunds
Once your return is received and inspected:
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We’ll notify you by email.
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Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
If you need a different size, color, or product, please initiate a return and place a new order separately.
Questions?
We're here to help. Contact us at support@mytoneup.com for any return-related questions.